Putting Customers First Means Outstanding Customer Service
At Voice Systems Engineering and the companies, we partner with, we believe in creating a company culture that is “customer first.” As Relationship Agent Waleksa mentions, “Customer service is the face of the company. First impressions count, and we are that first point of contact.” The Relationship Agents are the first interaction customers may have with our company aside from the website. The Relationship […]
Back-to-School Season is for Parents Too
Make the Most of the Busy Season As the leaves start to change and working parents are resetting their routines as kids head back to school, we sat down with Olga Arlou to discuss the change of seasons. She points out some lessons she has learned through working from home, thoughts on distractions, and tips […]
Tips to Avoid Burnout
Keep Burnout at Bay with these Tips from VSE Employees Have you felt any of the following lately? Constantly overwhelmed? Emotionally exhausted? Unable to meet never-ending work or home life demands? If so, you might be burning out. What is burnout? According to HelpGuide.org, burnout is “a state of emotional, physical, and mental exhaustion caused […]
Don’t Let Your Vacation Days Go to Waste
The United States has a unique relationship with vacations. Ask almost anyone if they need a vacation, and you are sure to get a resounding “yes.” Yet if so many of us need a vacation, why do we fail to use our vacation days? Even before the pandemic, over half of Americans failed to use […]
Celebrating Pride Month at VSE
Pride Month is an important time to celebrate and recognize our LGBTQ+ community. Celebrated in June, Pride commemorates the Stonewall Riots, which changed the course of gay rights in America. Pride is also an opportunity to raise awareness about issues or challenges affecting the LGBTQ+ community. It’s a chance to embrace who you are regardless of […]
Evolving Our Holacracy Practice
At Voice Systems Engineering, we don’t just care about doing our work. Because we also care about how we do our work, we implemented Holacracy back in 2014. Holacracy is a system that helps break down bureaucracy and constraints, enhancing transparency, empowerment, agility, and action. By enabling continuous improvement, Holacracy can help us better serve our customers, grow our business, and maximize our brand’s value. Sharon Donaghey, Circle Lead of People Experience, has been working at VSE with Holacracy for 4 years and finds immense value in […]
How We Spread Kindness
UPDATE: As of May 2023, Pyschic Source’s Kindness Initiative officially surpassed $1,000,000 in total donations to these three incredible charities! We are grateful to all of the customers who made this possible. One of the things we are proud of at Voice Systems Engineering is putting good karma into the world. To make the world a […]
VSE’s 2021 Charity Initiatives
Every quarter, Voice System’s Engineering’s Community team runs a fundraising event to both bring the organization together and to raise money for causes that we care about. Jaclyn Torpey, Charity Events Coordinator, surveys VSE employees at the beginning of each year to find out what causes or organizations they care about. She has been filling this role at VSE for over 8 years and […]
We Put The Customer First
by Erin Gasperi In an effort to become a more customer-centric organization, Voice Systems Engineering recently hit a new milestone and added “Customer First” to its corporate values list. Customer Experience Strategist Maryanne Fiedler champions this initiative. Maryanne received a customer experience certification with Forrester, and for the past two years, she has worked to […]
4 Values that Set Agile Software Development Apart
Business is always changing. Whether due to market factors, competition, or innovation, there is always more we can do to improve our customer’s satisfaction and give them the best experience on our services. Voice Systems Engineering practices Agile Software Development to continuously add value to our customers. Agile methodology is what allows us to respond […]